Industries
CALL CENTERDo you need professional customer-facing executives? You are at the right place!
At Synergy Global, we connect companies with experienced professionals in local areas for all positions ranging from entry to senior posts.
POSITION
Bilingual Customer Care Executive
Call Center Management
Client / Customer Service Executive
Inbound / Outbound Call Center Executive
Order Entry Executive
Product & Technical Support
Telemarketing Sales Executive
Call Center Supervisor
Inside Sales Representative
Claims Associate
Contact Center Collections Executive
Customer Care Representative
Customer Research Specialist
Customer Service Representative
Enrollment Specialist
Outbound Sales Executive
Retention Sale Executive
Collections Representative
INDUSTRY
Consumer Products / Retail
Manufacturing / Heavy Industry
Financial Services / Private Equity / Hedge Funds
Engineering & Technical
Finance & Legal
Construction
Transport & Logistics
Information Technology
Media
Professional Services
Medical & Life Sciences
Scientific & Clinical
Automotive
Hospitality
CASE STUDY
Experienced Customer Service Professionals for a Technology Firm
BUSINESS PROBLEM
A Florida-based technology company required call center employees with a thorough knowledge of computers as well as an aptitude for service skills.
THE SOLUTION
Owing to the complex requirement, Synergy Global designed an exclusive and innovative business model. We capitalized on our partnership with the US Department of Labor to amalgamate resources with the public system ‘One Stop Career Center’.
While the Career Center provided classroom training to candidates, Synergy Global partnered with the unit for recruitment and implementation of customized assessments, realistic job previews, contact center-specific testing and computer training. Graduates from this course were placed on an 8-week internship at the call center on a contract-to-hire basis, before they gradually transitioned to the client’s payroll.
THE RESULT
Synergy Global was able to deliver a cost-effective solution that addressed the client’s specific requirements. The program also reduced the company’s employee turnover from 65% to a mere 8%.